How We Handle and Protect Your Information

Ridipta Welfare Foundation respects the privacy of website visitors, donors, volunteers, beneficiaries, supporters, partners and other individuals who interact with us. This policy applies to personal information processed through this website and related online communications controlled by the Foundation.

This policy does not automatically apply to websites, applications or services operated by third parties, even when they are linked from our website.

Depending on how you interact with us, we may collect information that you provide directly, information generated through website usage and records required for lawful operational or financial purposes.

• Identity and contact details: name, mobile number, email address, postal address and other details submitted through forms.
• Donation information: donation amount, selected cause, transaction reference, payment status and information required for receipts or records.
• Tax-related information: PAN or similar information when voluntarily provided or required for lawful donation documentation.
• Communication information: enquiries, feedback, volunteer requests, event responses and correspondence with our team.
• Technical information: IP address, browser type, device type, operating system, referring page, access time and basic website activity where such logging or analytics is enabled.
• Media or participation records: photographs, videos, testimonials or event participation information when provided with appropriate notice or permission.

We may use personal information for legitimate foundation activities and other lawful purposes, including:

• Responding to enquiries, requests and feedback.
• Processing donations and issuing acknowledgements or receipts.
• Managing volunteer, supporter, event and program participation.
• Communicating important updates about activities or services.
• Maintaining accounting, audit, compliance and operational records.
• Preventing fraud, misuse, security incidents and unauthorized access.
• Improving website functionality, accessibility and user experience.
• Meeting legal, regulatory, contractual or governmental requirements.

Where consent is required, you may withdraw that consent through the contact details provided in this policy, subject to lawful retention and actions already completed.

When you make a donation, payment processing may involve a bank, UPI application, payment service provider or another authorized financial service. Such providers may process information under their own terms and privacy practices.

• We may store donor details, donation amount, cause, transaction reference and payment status needed for records and support.
• Full banking credentials, UPI PINs, card PINs or authentication passwords should never be submitted through our website forms.
• Donation and tax-related records may be kept for the period required by accounting, audit or applicable legal obligations.

Our website may use cookies, session storage, server logs or similar technologies to support essential functions, remember preferences, improve performance and understand general usage.

• Essential technologies may be required for security, sessions and form functionality.
• Preference technologies may remember choices made during a visit.
• Analytics technologies may be used when enabled to understand aggregate website activity and performance.

You may control cookies through your browser settings. Blocking essential cookies may affect certain website functions.

We do not intend to sell personal information. Information may be shared only when reasonably necessary for a legitimate purpose, including:

• Authorized staff, volunteers or service providers who require access for assigned work.
• Hosting, email, communication, payment, security, professional or technical service providers acting on our behalf.
• Banks, payment networks or financial service providers involved in a transaction.
• Auditors, legal advisers, accountants or competent authorities when reasonably required.
• Government, regulatory, law-enforcement or judicial authorities where disclosure is required or permitted by applicable law.

We seek to limit disclosure to information that is relevant for the stated purpose and to use reasonable safeguards where appropriate.

Personal information is intended to be retained only for as long as reasonably necessary for the purpose for which it was collected, for lawful operational needs or for required accounting, audit, dispute and compliance records.

We use reasonable administrative, technical and organizational safeguards intended to protect information against unauthorized access, misuse, alteration, disclosure or loss. However, no website, network or electronic storage method can be guaranteed to be completely secure.

Subject to applicable law, identity verification, operational requirements and lawful exceptions, you may contact us to request:

• Information about personal data held or processed by us.
• Correction of inaccurate or incomplete information.
• Deletion or erasure where retention is no longer required.
• Withdrawal of consent for future processing based on consent.
• Stopping optional promotional or non-essential communications.
• Review of a privacy concern or grievance.

We may ask for reasonable information to verify your identity and locate the relevant records. Some information may need to be retained where required for legal, accounting, fraud-prevention or dispute-resolution purposes.

Some foundation activities may involve children or minors. Where personal information relating to a child is collected, we intend to use appropriate notices, permissions and safeguards, including parental or guardian involvement where required by applicable law or program policy.

A parent or guardian who believes that a child has submitted personal information without proper authorization may contact us to request review, correction or deletion, subject to lawful needs.

Our website may contain links to social media, maps, payment services, partner websites or other third-party resources. We do not control the privacy, security or content practices of those services.

Review the privacy policy and terms of each third-party service before submitting personal or financial information to it.

We may update this policy to reflect changes in website functions, foundation practices, technology or applicable requirements. The revised version will be published on this page with an updated effective date or version number.

Material changes may also be communicated through an appropriate website notice or another suitable channel where reasonably necessary.